Case Study: Fractional HR Transformation
- Destree Godwin
- Jan 25
- 2 min read
Updated: Mar 13
Addressing High Turnover and Underperformance
Client: Small Professional Services Firm
Industry: Professional Services
Employees: Fewer than 10 employees
The Challenge
The business owner faced numerous challenges. Employees were not meeting expectations, turnover was high, and hiring remained a constant struggle. These issues took up all their time, leaving little energy to grow the business. Revenue was declining, and the owner felt they were barely staying afloat.
The firm urgently needed impactful HR support to address these pressing challenges and build a foundation for long-term success.
Our Approach
We stepped in as the client’s fractional HR team, ready to provide strategic and tactical support to tackle their pain points head-on. Our approach was multifaceted, focusing on key areas that required immediate attention:
Prioritization and Quick Wins
We partnered with the owner to identify and prioritize the most critical issues. Our immediate focus was on performance management. We addressed underperforming staff to clarify expectations and set clear paths for improvement.
Establishing Structure and Metrics
Next, we created and implemented Key Performance Indicators (KPIs). These defined clear success metrics for the team. Tailored training and learning programs were developed to equip employees with the skills needed to meet expectations effectively.
Hiring and Team Optimization
We led hiring efforts to bring in top talent for vacant positions. This ensured alignment with the company’s culture and needs. Our ongoing support helped onboard and integrate new hires effectively, creating a cohesive team environment.
Empowering Leadership
We took on administrative and tactical HR tasks to relieve the owner. This allowed them to refocus on day-to-day operations and business growth.
The Results
Within one year, the business saw remarkable improvements:
Staff performance skyrocketed: Employees were meeting KPIs 90% of the time, a significant increase from less than 50% before our engagement.
Engagement tripled: Employee engagement scores reflected a more motivated, connected, and productive team.
Revenue rebounded: With the owner now able to concentrate on operations, revenue began to climb, positioning the business for future expansion.
Why It Matters
For small businesses, the right HR support can be transformative. Addressing immediate challenges while building a sustainable framework for people operations can create a lasting impact. We helped this client turn things around—empowering them to focus on growth and success.
Client Feedback
"We were drowning in staff issues, and A&A Consulting gave us the lifeline we desperately needed. They didn’t just fix problems; they built systems that work. Now, we’re not only meeting expectations—we’re thriving."
Are You Ready for a Turnaround?
If your business is overwhelmed with people challenges, we can help. Partner with us for fractional HR support and see the difference it makes.
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